Southern Pet Supplies Standard Trading Policy from Monday 1 July 2025
Minimum Order Value:
As a wholesale distributor, we deal in bulk quantities and the economies derived from volume are critical to our business. We therefore need to introduce a minimum viable order value.
• Our minimum order amount for wholesale orders is $250.00 excluding GST
• There is no minimum order for Dropship orders.
A fee of $5.00 will be applied to wholesale orders submitted below our wholesale minimum order amount.
(Remember that the online Shopping Cart will hold goods indefinitely, so orders can be built over time and then submitted when the minimum order value has been reached.) Assistance with using the website can be obtained by telephoning (08) 8262 5311.
Add-ons: There will be no minimum value for an addition to an order already placed, but not yet collected, or dispatched.
Credit Accounts:
• New credit accounts will be available only to those customers who have a proven average monthly spend exceeding $4,000.00 (+GST)
• Full payment of new accounts will be due no later than 14 days from date of invoice.
• Existing customers with credit accounts will be able to retain their accounts providing their minimum monthly spend remains around $2,000.00 (+GST), and
• Full payment of the monthly statement of account is received within the time period already agreed with Southern Pet Supplies.
Customers without credit accounts will need to pay for their orders prior to collection or dispatch. Payment may be made with a Visa, MasterCard, or debit card, or via electronic bank transfer. (Payments made by electronic bank transfer must be received into our account before goods are released.)
Collection / Dispatch Times:
Monday to Thursday: 8.00am – 4.00pm / Friday: 8.00am – 3.30pm
Orders will be prioritized as follows:
• Orders of $500.00 (+GST) or above will be available for collection, or dispatch 3 hours from receipt of the order. (11am the following day if placed online outside business hours or 11am on Monday if placed online during the weekend).
• Orders under $500.00 (+GST) will be available for collection, or dispatch from 8.00am the following day. (Allow one full business day for processing if order is placed online outside business hours.)
Copyright
This website is copyright 2025 to Southern Pet Supplies. All rights reserved.
All content included and contained within this website such as text, graphics, characters, images and icons, not subject to pre existing copyrights, remains the property of Southern Pet Supplies and is protected by Australian and International copyright laws. The material contained within the Southern Pet Supplies website is allowed to be used as a resource of information. Material contained within the website is not for the purpose of reproduction, publication, display, modification or distribution without written consent from Southern Pet Supplies.
Confidentiality and Privacy
Prices and other customer specific information are to remain confidential and must not be divulged to any third party. In turn, Southern Pet Supplies respects customers’ privacy and is committed to maintaining it. Through the use of appropriate software and procedures, Southern Pet Supplies undertakes to use its best endeavours to keep safe, all customer specific and confidential information and to prevent access by third parties.
Trademark
Southern Pet Supplies is a registered trade mark. The name Southern Pet Supplies and any other intellectual property cannot be used unless written permission is given by Southern Pet Supplies.
Disclaimers
Southern Pet Supplies will not be responsible for and does not guarantee uninterrupted use of the Southern Pet Supplies website and other sites linked to the Southern Pet Supplies website. Southern Pet Supplies has no guarantee that searches made on the Southern Pet Supplies website will be timely, secure, or error free. Whilst Southern Pet Supplies will use its best endeavours to provide a virus free environment, users will be responsible for ensuring that their computers are protected from viruses and damage relating to internet website usage.
Linked Websites
Southern Pet Supplies makes no representation or warranties whatsoever with regard to any websites accessed/linked through the Southern Pet Supplies website. Southern Pet Supplies is not responsible for the content held within linked websites, or any other website that links to Southern Pet Supplies.
Limitation of Liability
Southern Pet Supplies will not be held liable for information supplied to the Southern Pet Supplies website by those companies and businesses who advertise on the website. Southern Pet Supplies will not be held liable for those links accessed through the Southern Pet Supplies website.
Online Ordering
The display of products on the Southern Pet Supplies website is an invitation to treat and not an offer to sell those products to customers. An offer to buy is made by a customer placing an order for products. This is effected by the customer adding products to the virtual shopping cart and proceeding though checkout. Southern Pet Supplies will not be bound unless and until the offer to buy is accepted. Goods are subject to availability. An email will be sent to the address previously entered by the customer on the Southern Pet Supplies website notifying that the order is being processed. This communication does not constitute an order confirmation or an order acceptance by Southern Pet Supplies. Unless customers have been notified that Southern Pet Supplies does not accept the order, order acceptance and the creation of the contract to buy will take place on the despatch or collection of the goods from the warehouse. All goods remain the possession of Southern Pet Supplies until payment has been received. Customers’ existing terms and conditions for delivery and payment will remain unchanged for orders placed through the Southern Pet Supplies website.
Pricing
All prices quoted by Southern Pet Supplies do not include GST. Southern Pet Supplies will endeavour to ensure that prices quoted for products on the Southern Pet Supplies website are correct. In the event of any variation in descriptions or prices shown on the Southern Pet Supplies website and descriptions and prices on Southern Pet Suppliess internal inventory, the descriptions and prices on Southern Pet Supplies’ internal inventory will take precedence. Southern Pet Supplies will try to contact the customer to ask for confirmation whether they wish to proceed with the purchase of the product at the correct price. If Southern Pet Supplies is unable to do so, the order for that specific product will be treated as cancelled. Southern Pet Supplies will not accept an order for a product if there has been a pricing error.
Special Promotions
From time to time Southern Pet Supplies may have special promotions relating to products of the same type and description as those available on the main product list. An offer to buy a product on promotion and at the special promotion price must be made by adding that item to the shopping cart through the promotions section of the website. Failure to do so may result in the full price equivalent being supplied.
Special Orders
Non-stock items ordered specifically at customers’ request are not returnable.
Business Disclaimers
Certain information contained within the Southern Pet Supplies website is based upon the information supplied to Southern Pet Supplies by those businesses advertising, or whose products are offered for sale on the website and it is the responsibility of those businesses for the accuracy of that information or content. Southern Pet Supplies accepts no responsibility for incorrect information supplied by those businesses.
Southern Pet Supplies
Southern Pet Supplies is a registered trade mark and is the trading name of Valend Nominees Pty Ltd.